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SYMPTOMS

While using your Xbox console you may receive the following Universal Error Message (UEM): Your Xbox requires service. Please call Xbox Customer Support.


CAUSE

You receive UEMs when a hardware or a firmware error occurs.

THINGS TO TRY

Restart the Xbox console. If the error persists, the console may require service by Microsoft. See the More Information section for Xbox Customer Service contact information.



MORE INFORMATION

If above steps do not resolve the behavior, contact Xbox Customer Service. A Support Professional will be able to provide additional assistance or determine if the console requires a repair.

For Xbox Customer Service contact information, visit the following Web site: http://www.xbox.com/support/contact/