IE error 0x74985c91... help!!!

**weimboyz** · 31-Mar-2007, 03:54 PM

I hope someone can help me because Norton could not. We just renewed and upgraded our Norton Internet Security; since doing so yesterday; whenever I close Internet explored it give me the error: IE error 0x74985c91 and says something about the memory and that a file could not be read so it will close the browser. I say ok; the error appears again and it I am out of Internet Explorer. I do not know what happened when we installed the new Norton. I was on the live chat with them and they could not help me and of course sent me off to call the provider.
I had Norton before and never had a problem until yesterday. Has anyone had this problem before? How do I solve it.. it is very annoying!!

Thanks for your help!!!

**dem** · 13-Apr-2007, 10:33 AM

Quote:

Originally Posted by weimboyz

I hope someone can help me because Norton could not. We just renewed and upgraded our Norton Internet Security; since doing so yesterday; whenever I close Internet explored it give me the error: IE error 0x74985c91 and says something about the memory and that a file could not be read so it will close the browser. I say ok; the error appears again and it I am out of Internet Explorer. I do not know what happened when we installed the new Norton. I was on the live chat with them and they could not help me and of course sent me off to call the provider.
I had Norton before and never had a problem until yesterday. Has anyone had this problem before? How do I solve it.. it is very annoying!!

Thanks for your help!!!

weimboyz, have you gotten any help? I also updated my Norton and have the same problem now.

**weimboyz** · 14-Apr-2007, 03:39 AM

Hello; No I wasnt' able to fix the problem. Contacted Norton via chat and they tried to fix my issue 3 times. So after the 3rd person couldn't help me (which issue had been escalated to a midlevel technician) I asked for a refund. I removed the entire Norton System (you have to go to a special remove tool) from my computer and got my refund about 2 days later. I now use McAfee and have had NO issues what so ever. I also notice that McAfee is faster on email... for somereason it took a few more seconds from Norton (symantec) to download my email.

Hope this helps you..
Regards,
Weimboyz

**dem** · 15-Apr-2007, 08:46 AM

Yes, that helps. I appreciate your reply.

Take care,
dem

31-Mar-2007, 03:54 PM	#1 (permalink)
weimboyz Fix my Error! Posts: 2 Location: NC, USA Join Date: Mar 2007 Rep Power: 0 IM:	IE error 0x74985c91... help!!! I hope someone can help me because Norton could not. We just renewed and upgraded our Norton Internet Security; since doing so yesterday; whenever I close Internet explored it give me the error: IE error 0x74985c91 and says something about the memory and that a file could not be read so it will close the browser. I say ok; the error appears again and it I am out of Internet Explorer. I do not know what happened when we installed the new Norton. I was on the live chat with them and they could not help me and of course sent me off to call the provider. I had Norton before and never had a problem until yesterday. Has anyone had this problem before? How do I solve it.. it is very annoying!! Thanks for your help!!!

14-Apr-2007, 03:39 AM	#3 (permalink)
weimboyz Fix my Error! Posts: 2 Location: NC, USA Join Date: Mar 2007 Rep Power: 0 IM:	Re: IE error 0x74985c91... help!!! Hello; No I wasnt' able to fix the problem. Contacted Norton via chat and they tried to fix my issue 3 times. So after the 3rd person couldn't help me (which issue had been escalated to a midlevel technician) I asked for a refund. I removed the entire Norton System (you have to go to a special remove tool) from my computer and got my refund about 2 days later. I now use McAfee and have had NO issues what so ever. I also notice that McAfee is faster on email... for somereason it took a few more seconds from Norton (symantec) to download my email. Hope this helps you.. Regards, Weimboyz

15-Apr-2007, 08:46 AM	#4 (permalink)
dem Fix my Error! Posts: 2 Join Date: Apr 2007 Rep Power: 0 IM:	Re: IE error 0x74985c91... help!!! Yes, that helps. I appreciate your reply. Take care, dem

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