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Old 04-Apr-2007, 12:13 AM   #1 (permalink)
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Default Internet Explorer has encountered a problem and needs to close

Question: I began getting this error message only when I was on Amazon.com. Now I might get it on another site. I see there have been previous posts about this problem, but I wanted to get a current response in terms of what to do. I include below some of the information from the error report.
Thanks.

When click for error report:

Error sign
AppName: iexplore.exe AppVer. 7.0.5730.11 ModName: unknown
ModVer: 0.0.0.0 Offset: 61eb77e0

Reporting details

To view technical information about the error report, click here.

When click:
Xxception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000061eb77e0

System Information
Windows NT 5.1 Build: 2600


The following files will be included in this error report:
C:\DOCUME~\TKFORI~\LOCALS~\Temp\812c_appcompat.txt
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Old 04-Apr-2007, 12:13 AM   #2 (permalink)
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Default Re: Internet Explorer has encountered a problem and needs to close

Howdy LiameSterling
As young said, empty the temporary internet files.
Then my basic cleanup steps for spyware/virus possibilities are:
My usual routine for a system that is infected with viruses and/or spyware.
Go into Add/Remove programs, and remove all unwanted entries, and toolbars
Go into MSConfig> startup tab, remove all unwanted and suspicious entries
Download Adaware SE and the latest updates from: Ad-Aware @ Lavasoft - The Original Anti-Spyware Company - Lavasoft
Download Spybot S&D and the latest updates from: http://www.safer-networking.org/en/download/index.html
Download Hijackthis from: HijackThis Logfileauswertung
Download ccleaner from: CCleaner.com
After all of these are downloaded, turn off restore feature.
Reboot into safe mode.
Install Adaware, and update manually. Run it and remove all found entries.
Install Spybot, and update manually. Run it and do the same.
Run Hijackthis and if you are familiar with the entries, remove any unwanted entries. If not save the log file for later evaluation.
Install CCleaner and run that.
Reboot system into regular windows,
Run Hijack this again. There are things it won't pick up in safe mode.
if you need hijackthis evaluation, return to HijackThis Logfileauswertung and use their site for log evaluation.
Now log onto http://security.symantec.com run a virus scan and follow the directions for removing any other remaining bugs. You can use their site search for info on how to get rid of any nasties you are unfamilar with.
If you run into anything you can't get rid of or need help with any of these, just post here.
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