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Old 12-Apr-2007, 05:38 AM   #1 (permalink)
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Default Internet Explorer causes XP Pro to restart when printing a web page

Question: When I try to print the following page in Internet Explorer (IE_A) from workstation (XPPro_A), the system reboots right away. IE_A=6.0.2900.2180.xpsp_sp2_gdr.050301-1519, update version: SP2
When I try the same link in another workstation (XPPro_B), there is no problem. IE_B=6.0.2800.1106.xpsp2.030422-1633, update version: SP1
Other than the above, I do not see the difference.
Q#1 Can we say newer IE (IE_A) is worse than older IE (IE_B)?
Q#2 How to fix IE_A? I experience same problem when printing some web pages in IE_A. I do not remember those sites now.
Q#3 What is really causing the system to reboot when printing?
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Old 12-Apr-2007, 05:39 AM   #2 (permalink)
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Default Re: Internet Explorer causes XP Pro to restart when printing a web page

Newer version of IE6 should not cause the problem unless you installed Windows XP SP2 lately.

A program is interfering with IE or a file in IE is corrupt.
1. An addon could be interfering. Disable Addons. If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache. Go to Tools > Internet Options > General tab. Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings. Go to Tools > Internet Options > Programs. Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

5. Repair or reinstall Internet Explorer and Outlook Express in Windows XP
IEFix Utility - Description
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378
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