Sangeetha

Question
Our reprographics department have created some PDF files with a couple of embedded Opentype fonts using the save as PDF function of Macromedia Freehand MX (Mac version) However it seem that the fonts are not embedding correctly because they give an error when opened in Acrobat viewer or Acrobat 6:

Cannot extract the embedded font Myriad-Pro_Regular. Some characters may not display or print correctly.

With the Use local fonts option enabled one of the missing fonts displays, I don't have the other installed on my PC, with it disabled they are both substituted.

Should you be able to embed Opentype fonts? If so what is likely to be going wrong and how can I fix it or get round it?

Sangeetha

Does Acrobat display the error message when you open the document?
Which version of Acrobat are you using (including all sub versions e.g. 6.0.5)?
Have you tried to open the file in Adobe Reader 7 or a later version of the full Acrobat?
When you open the file with "use local fonts", and select the document information panel, what information is displayed for these fonts?
When you export the PDF file, can you specify a PDF compatibility level (e.g. PDF 1.4/Acrobat 5, ...)? What is it set to? Have you tried to go with a lower version number?