Sangeetha

Question: I have been using Outlook 2002 for several years with absolutely no problems, but starting last week I receive the following message when I attempt to send e-mail from my user desktop. (My wife and myself have separate user desktops)

"Task 'pop.charter.net - Sending' reported error (0x800CCC69) : ' The server responded: 550 Message Rejected.'"

I can switch over to Outlook Express on my desk top and send with out any problems. I can also switch over to my wife's desktop and use outlook to send without any problem. This only happens when I attempt to use Outlook from my desktop. When I go to Outlook Internet account settings and click the "Test Account Settings" , it tells me the test was successful.
I have been in contact with my cable provider (Charter Cable) numerous times, they just tell me it is not their problem. I have also uninstalled and reinstalled my Office software, but the problem still exists. I have searched the web for the last week, trying to find a solution, but so far nothing works. Can someone please help?

My computer configuration:
Computer - Dell 2.4ghz
OS - Microsoft XP Home Edition
Office Suite - Microsoft XP
ISP - Charter Cable

I know this is a long question, but I am trying to give as much information as possible.

Sangeetha

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins. Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
Create a New Outlook Profile

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.

OL2002: How to Troubleshoot Invalid Page Faults (IPF) in the Outllib.dll File