ARCserve Manager " Failed to create empty document"

**Sangeetha** · 23-Feb-2007, 11:03 PM

Question
Windows Server 2003 R2, Arcserve R11.5SP2
Connection to server via remote desktop

Manager opens but then fails with message
Brightstor ARCserve Backup
Failed to create empty document

Works fine when not using remote desktop connection i.e. when using the direct server session

The site is far away and I need the remote functionality

**Sangeetha** · 23-Feb-2007, 11:03 PM

Either:
SupportConnect

Or uninstall IE7!

23-Feb-2007, 11:03 PM	#1 (permalink)
Sangeetha Fixed Error! Posts: 141 Location: Chennai Join Date: Feb 2007 Rep Power: 2 IM:	ARCserve Manager " Failed to create empty document" Question Windows Server 2003 R2, Arcserve R11.5SP2 Connection to server via remote desktop Manager opens but then fails with message Brightstor ARCserve Backup Failed to create empty document Works fine when not using remote desktop connection i.e. when using the direct server session The site is far away and I need the remote functionality

23-Feb-2007, 11:03 PM	#2 (permalink)
Sangeetha Fixed Error! Posts: 141 Location: Chennai Join Date: Feb 2007 Rep Power: 2 IM:	Re: ARCserve Manager " Failed to create empty document" Either: SupportConnect Or uninstall IE7!

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