Iphone

I am having a very annoying problem with Outlook 2002(XP) and wondered if anyone can help at all?

I have a user that is trying to print out an email and when he looks at the printed page it has shrunk the email to a very small size. If you have an email with lots of replies and print it out in HTML format (that was the format it was sent or received from a contact) you can see it has made sure that it has fitted the content to one page. However the writting is so small you can barely read it.

I have also tried to print preview the document and had no luck as I get an error message stating "Print Preview is not available for HTML formatted items".

I have changed the Mail format under options to Rich Text and even plain text and still no luck as I noticed that you can print preview a normal formatted email. Also if I print a normal email it show the format exactly how should do.

Under the printer properties I have tried to make sure that "fit to page" has been selected etc and still no joy.

I also considered that it may be due to me installing IE7 (not beta version) on the machine as the user wanted to use it, but I have checked the problem on one of our citrix servers that is running IE6 and the problem still occurs.

I am using XP Professional SP2 with Office XP Service Pack 3.

I have looked around microsofts website and can't seem to find a solution.

Can anyone help me at all as I can't see that it is acceptable to have us printing a HTML formatted text email with really really small text.

Any help in this matter would be greatly appreciated.

Iphone

This is not really a fix, but a workaround:

If the user discovers that an email is printing small, they can Click on the "Edit" menu and then click on "Edit Message".

Then, they should click on "Format" menu, and click on "Plain Text".

They can then print the message and it will print a usable plain text font size.