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  WSUS - clients not receiving updates
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Old 15-Mar-2007, 03:07 AM   #1 (permalink)
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Default WSUS - clients not receiving updates

Hello all-
Here's the scoop:
1. Windows 2003 AD infrastructure
2. WSUS running on DC
3. GPO's point IE to WSUS server for Windows XP updates (all workstations are SP2)
4. User's have Admin rights to their workstations (not my choice, due to special application)
5. WindowsUpdate.log indicates a series of hr=80072ee7 and hr=8024402c errors
6. Windows clients appear to have appropriate registry entries and point to the correct URL for WSUS server.
7. Here is the output of running the MS client diagnostic tool:
WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is not running. PASS
Wuaueng.dll version 5.8.0.2469. . . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://bfsadc02
WUStatusServer = http://bfsadc02
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS

8. Here is output of running the WSUS server diag tool getting my WSUS config:
C:\temp>wsusdebugtool /tool:getconfiguration
Running... GetConfiguration
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup
WmsdeInstalled:1
PsfsipInstalled:1
TargetDir:C:\Program Files\Update Services
ContentDir:\Program Files\WSUS
CreatedContentDir:0
SqlServerName:BFSADC02\WSUS
SqlAuthenticationMode:WindowsAuthentication
SqlDatabaseName:SUSDB
SqlUserName:
SqlEncryptedPassword:
InstallType:128
:
WsusAdministratorsSid:S-1-5-21-572878254-3250925379-1922918473-1613
IISTargetWebSiteIndex:1
IISTargetWebSiteCreated:False
IISUninstallConfigFilePath:C:\Program Files\Update Services\setup\Uninst
allSettings.xml
IISPreviousInstallRevision:
IISInstallRevision:5.5.2472
IIsDynamicCompression:0
EncryptionKey:System.Byte[]
<NewDataSet>
<Table>
<ConfigurationID>1</ConfigurationID>
<LastConfigChange>2006-08-15T12:00:54.3700000-04:00</LastConfigChange>
<DssAnonymousTargeting>false</DssAnonymousTargeting>
<IsRegistrationRequired>true</IsRegistrationRequired>
<MaxDeltaSyncPeriod>30</MaxDeltaSyncPeriod>
<ReportingServiceUrl>http://stats.update.microsoft.com</ReportingServiceUrl>

<ServerID>15c248f4-c8ae-4ecb-8255-6403a0ff8622</ServerID>
<AnonymousCookieExpirationTime>10080</AnonymousCookieExpirationTime>
<SimpleTargetingCookieExpirationTime>60</SimpleTargetingCookieExpirationTime
>
<MaximumServerCookieExpirationTime>10080</MaximumServerCookieExpirationTime>

<DssTargetingCookieExpirationTime>240</DssTargetingCookieExpirationTime>
<EncryptionKey>+9j7Xoq/uyIzm489hKeXpjYhluHUQXx5</EncryptionKey>
<ServerTargeting>true</ServerTargeting>
<SyncToMU>true</SyncToMU>
<UpstreamServerName />
<ServerPortNumber>80</ServerPortNumber>
<UpstreamServerUseSSL>false</UpstreamServerUseSSL>
<UseProxy>false</UseProxy>
<ProxyName />
<ProxyServerPort>80</ProxyServerPort>
<AnonymousProxyAccess>true</AnonymousProxyAccess>
<ProxyUserName />
<ProxyPassword>yQxKNGiY8p4UpFQ5zJeikhl/7nkArX6Hba2FOVP/PNY=</ProxyPassword>
<HostOnMu>false</HostOnMu>
<LocalContentCacheLocation>d:\Program Files\WSUS\WsusContent\</LocalContentC
acheLocation>
<ServerSupportsAllLanguages>false</ServerSupportsAllLanguages>
<LogLevel>3</LogLevel>
<LogPath>%programfiles%\\Update Services\\LogFiles\\SoftwareDistribution.log
</LogPath>
<SubscriptionFailureNumberOfRetries>3</SubscriptionFailureNumberOfRetries>
<SubscriptionFailureWaitBetweenRetriesTime>15</SubscriptionFailureWaitBetwee
nRetriesTime>
<DispatchManagerPollingInterval>5</DispatchManagerPollingInterval>
<StateMachineTransitionLoggingEnabled>false</StateMachineTransitionLoggingEn
abled>
<StateMachineTransitionErrorCaptureLength>600</StateMachineTransitionErrorCa
ptureLength>
<MaxSimultaneousFileDownloads>10</MaxSimultaneousFileDownloads>
<MUUrl>https://update.microsoft.com/v6</MUUrl>
<EventLogFloodProtectTime>10</EventLogFloodProtectTime>
<HandshakeAnchor>752677,2006-08-31 07:18:06.577</HandshakeAnchor>
<StatsDotNetWebServiceUri>Test Page for the SSL/TLS-aware Apache Installation on Web Site</StatsDotNetWebServiceUri>
<QueueFlushTimeInMS>3000</QueueFlushTimeInMS>
<QueueFlushCount>100</QueueFlushCount>
<QueueRejectCount>300</QueueRejectCount>
<SleepTimeAfterErrorInMS>30000</SleepTimeAfterErrorInMS>
<LogDestinations>3</LogDestinations>
<AutoRefreshDeployments>true</AutoRefreshDeployments>
<RedirectorChangeNumber>0</RedirectorChangeNumber>
<ImportLocalPath />
<UseCookieValidation>true</UseCookieValidation>
<AutoPurgeClientEventAgeThreshold>15</AutoPurgeClientEventAgeThreshold>
<AutoPurgeServerEventAgeThreshold>90</AutoPurgeServerEventAgeThreshold>
<AutoPurgeDetectionPeriod>12</AutoPurgeDetectionPeriod>
<DoReportingDataValidation>true</DoReportingDataValidation>
<DoReportingSummarization>true</DoReportingSummarization>
<MaxNumberOfIdsToRequestDataFromUss>100</MaxNumberOfIdsToRequestDataFromUss>

<MaxCoreUpdatesPerRequest>30</MaxCoreUpdatesPerRequest>
<MaxExtendedUpdatesPerRequest>50</MaxExtendedUpdatesPerRequest>
<DownloadRegulationUrl />
<AllowProxyCredentialsOverNonSsl>false</AllowProxyCredentialsOverNonSsl>
<LazySync>true</LazySync>
<DownloadExpressPackages>false</DownloadExpressPackages>
<DoServerSyncCompression>true</DoServerSyncCompression>
<ProxyUserDomain />
<BitsHealthScanningInterval>3600000</BitsHealthScanningInterval>
<BitsDownloadPriorityForeground>false</BitsDownloadPriorityForeground>
<MaxXmlPerRequest>200000</MaxXmlPerRequest>
<MaxXmlPerRequestInServerSync>2000000</MaxXmlPerRequestInServerSync>
<MaxTargetComputers>30000</MaxTargetComputers>
<MaxEventInstances>1000000</MaxEventInstances>
<LogRolloverFileSizeInBytes>20000000</LogRolloverFileSizeInBytes>
<WUSInstallType>0</WUSInstallType>
<ReplicaMode>false</ReplicaMode>
<AutoDeployMandatory>true</AutoDeployMandatory>
<DeploymentChangeDeferral>30</DeploymentChangeDeferral>
<RevisionDeletionTimeThreshold>30</RevisionDeletionTimeThreshold>
<RevisionDeletionSizeThreshold>1024</RevisionDeletionSizeThreshold>
</Table>
</NewDataSet>

9. Here is the output of the WindowsUpdate.log file. It's the same output every day so I just included part of one day:
8/27/2006 13:17:32 1632 5fc Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0400) ===========
8/27/2006 13:17:32 1632 5fc Misc = Process: C:\WINDOWS\System32\svchost.exe
8/27/2006 13:17:32 1632 5fc Misc = Module: C:\WINDOWS\system32\wuaueng.dll
8/27/2006 13:17:32 1632 5fc Service *************
8/27/2006 13:17:32 1632 5fc Service ** START ** Service: Service startup
8/27/2006 13:17:32 1632 5fc Service *********
8/27/2006 13:17:32 1632 5fc Agent * WU client version 5.8.0.2469
8/27/2006 13:17:32 1632 5fc Agent * SusClientId = '7a76f372-3777-4728-9021-5aade11c55be'
8/27/2006 13:17:32 1632 5fc Agent * Base directory: C:\WINDOWS\SoftwareDistribution
8/27/2006 13:17:32 1632 5fc Agent * Access type: No proxy
8/27/2006 13:17:32 1632 5fc Agent * Network state: Disconnected
8/27/2006 13:18:18 1632 5fc Agent *********** Agent: Initializing Windows Update Agent ***********
8/27/2006 13:18:18 1632 5fc Agent *********** Agent: Initializing global settings cache ***********
8/27/2006 13:18:18 1632 5fc Agent * WSUS server: http://bfsadc02
8/27/2006 13:18:18 1632 5fc Agent * WSUS status server: http://bfsadc02
8/27/2006 13:18:18 1632 5fc Agent * Target group: (Unassigned Computers)
8/27/2006 13:18:18 1632 5fc Agent * Windows Update access disabled: No
8/27/2006 13:18:18 1632 5fc DnldMgr Download manager restoring 0 downloads
8/27/2006 13:18:18 1632 5fc AU ########### AU: Initializing Automatic Updates ###########
8/27/2006 13:18:18 1632 5fc AU AU setting next detection timeout to 2006-08-27 17:18:18
8/27/2006 13:18:18 1632 5fc AU # WSUS server: http://bfsadc02
8/27/2006 13:18:18 1632 5fc AU # Detection frequency: 8
8/27/2006 13:18:18 1632 5fc AU # Approval type: Pre-install notify (Policy)
8/27/2006 13:18:18 1632 5fc AU # Auto-install minor updates: No (User preference)
8/27/2006 13:18:18 1632 5fc AU # Will interact with non-admins (Non-admins are elevated)
8/27/2006 13:18:18 1632 5fc AU AU setting pending client directive to 'Install Approval'
8/27/2006 13:18:18 1632 5fc AU Network connection not detected, subscribing for network reconnect for AU detection to happen
8/27/2006 13:18:24 1632 5fc AU Network connection established, AU can do detection now
8/27/2006 13:18:24 1632 5fc AU #############
8/27/2006 13:18:24 1632 5fc AU ## START ## AU: Search for updates
8/27/2006 13:18:24 1632 5fc AU #########
8/27/2006 13:18:24 1632 5fc AU <<## SUBMITTED ## AU: Search for updates [CallId = {11DBDBB9-0F01-4ACE-97C6-7A0466BECEF1}]
8/27/2006 13:18:24 1632 94c Agent *************
8/27/2006 13:18:24 1632 94c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
8/27/2006 13:18:24 1632 94c Agent *********
8/27/2006 13:18:32 1632 5fc AU WARNING: AU found no suitable session to launch client in
8/27/2006 13:18:38 1632 94c Misc WARNING: Send failed with hr = 80072ee7.
8/27/2006 13:18:38 1632 94c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
8/27/2006 13:18:38 1632 94c Misc WARNING: WinLost redirect: SendRequestUsingProxy failed for <http://bfsadc02/selfupdate/wuident.cab>. error 0x80072ee7
8/27/2006 13:18:38 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
8/27/2006 13:18:38 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation failed with 0x80072ee7
8/27/2006 13:18:38 1632 94c Misc WARNING: WinLost redirect: ShouldFileBeDownloaded failed with 0x80072ee7
8/27/2006 13:18:40 1632 94c Misc WARNING: Send failed with hr = 80072ee7.
8/27/2006 13:18:40 1632 94c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
8/27/2006 13:18:40 1632 94c Misc WARNING: WinLost redirect: SendRequestUsingProxy failed for <http://bfsadc02/selfupdate/wuident.cab>. error 0x80072ee7
8/27/2006 13:18:40 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
8/27/2006 13:18:40 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation failed with 0x80072ee7
8/27/2006 13:18:40 1632 94c Misc WARNING: WinLost redirect: ShouldFileBeDownloaded failed with 0x80072ee7
8/27/2006 13:18:42 1632 94c Misc WARNING: Send failed with hr = 80072ee7.
8/27/2006 13:18:42 1632 94c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
8/27/2006 13:18:42 1632 94c Misc WARNING: WinLost redirect: SendRequestUsingProxy failed for <http://bfsadc02/selfupdate/wuident.cab>. error 0x80072ee7
8/27/2006 13:18:42 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
8/27/2006 13:18:42 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation failed with 0x80072ee7
8/27/2006 13:18:42 1632 94c Misc WARNING: WinLost redirect: ShouldFileBeDownloaded failed with 0x80072ee7
8/27/2006 13:18:45 1632 94c Misc WARNING: Send failed with hr = 80072ee7.
8/27/2006 13:18:45 1632 94c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
8/27/2006 13:18:45 1632 94c Misc WARNING: WinLost redirect: SendRequestUsingProxy failed for <http://bfsadc02/selfupdate/wuident.cab>. error 0x80072ee7
8/27/2006 13:18:45 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
8/27/2006 13:18:45 1632 94c Misc WARNING: WinLost redirect: SendRequestToServerForFileInformation failed with 0x80072ee7
8/27/2006 13:18:45 1632 94c Misc WARNING: WinLost redirect: ShouldFileBeDownloaded failed with 0x80072ee7
8/27/2006 13:18:45 1632 94c Misc WARNING: DownloadFileInternal failed for http://bfsadc02/selfupdate/wuident.cab: error 0x80072ee7
8/27/2006 13:18:45 1632 94c Setup FATAL: IsUpdateRequired failed with error 0x8024402c
8/27/2006 13:18:45 1632 94c Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x8024402c
8/27/2006 13:18:45 1632 94c Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x8024402C
8/27/2006 13:18:45 1632 94c Agent * WARNING: Skipping scan, self-update check returned 0x8024402C
8/27/2006 13:18:45 1632 94c Agent * WARNING: Exit code = 0x8024402C
8/27/2006 13:18:45 1632 94c Agent *********
8/27/2006 13:18:45 1632 94c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
8/27/2006 13:18:45 1632 94c Agent *************
8/27/2006 13:18:45 1632 94c Agent WARNING: WU client failed Searching for update with error 0x8024402c
8/27/2006 13:18:45 1632 784 AU >>## RESUMED ## AU: Search for updates [CallId = {11DBDBB9-0F01-4ACE-97C6-7A0466BECEF1}]
8/27/2006 13:18:45 1632 784 AU # WARNING: Search callback failed, result = 0x8024402C
8/27/2006 13:18:45 1632 784 AU #########
8/27/2006 13:18:45 1632 784 AU ## END ## AU: Search for updates [CallId = {11DBDBB9-0F01-4ACE-97C6-7A0466BECEF1}]
8/27/2006 13:18:45 1632 784 AU #############
8/27/2006 13:18:46 1632 784 AU AU setting next detection timeout to 2006-08-27 22:18:45
8/27/2006 13:18:46 1632 94c PT Initializing simple targeting cookie, clientId = 7a76f372-3777-4728-9021-5aade11c55be, target group = , DNS name = bfsclt10144.barcofederal.com
8/27/2006 13:18:46 1632 94c PT Server URL = http://bfsadc02/SimpleAuthWebService/SimpleAuth.asmx
8/27/2006 13:18:49 1632 94c Misc WARNING: Send failed with hr = 80072ee7.
8/27/2006 13:18:49 1632 94c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
8/27/2006 13:18:49 1632 94c PT + Last proxy send request failed with hr = 0x80072EE7, HTTP status code = 0
8/27/2006 13:18:49 1632 94c PT + Caller provided credentials = No
8/27/2006 13:18:49 1632 94c PT + Impersonate flags = 0
8/27/2006 13:18:49 1632 94c PT + Possible authorization schemes used =
8/27/2006 13:18:49 1632 94c PT WARNING: GetAuthorizationCookie failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP status code = 200
8/27/2006 13:18:49 1632 94c Report WARNING: Reporter failed to upload events with hr = 8024402c.
8/27/2006 13:44:40 1632 26c PT Initializing simple targeting cookie, clientId = 7a76f372-3777-4728-9021-5aade11c55be, target group = , DNS name = bfsclt10144.xxxyyy.com
8/27/2006 13:44:40 1632 26c PT Server URL = http://bfsadc02/SimpleAuthWebService/SimpleAuth.asmx
8/27/2006 13:44:42 1632 26c Misc WARNING: Send failed with hr = 80072ee7.
8/27/2006 13:44:42 1632 26c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
8/27/2006 13:44:42 1632 26c PT + Last proxy send request failed with hr = 0x80072EE7, HTTP status code = 0
8/27/2006 13:44:42 1632 26c PT + Caller provided credentials = No
8/27/2006 13:44:42 1632 26c PT + Impersonate flags = 0
8/27/2006 13:44:42 1632 26c PT + Possible authorization schemes used =
8/27/2006 13:44:42 1632 26c PT WARNING: GetAuthorizationCookie failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP status code = 200
8/27/2006 13:44:42 1632 26c Report WARNING: Reporter failed to upload events with hr = 8024402c.

Although not a common error (based on google, Microsoft etc..) I'm inclined to believe it's DNS and/or communications error. If it is, then why does the client diagnostic tool pass? I have been banging my head on this one.
Any help is appreciated!
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Old 15-Mar-2007, 03:07 AM   #2 (permalink)
Fixed Error!
 
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Default Re: WSUS - clients not receiving updates

Are the following service running on the client?
B
ackground Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Are there any file in the C:\Windows\SoftwareDistribution\Download if there are delete them.

Can you aaccess this URL http://bfsadc02/selfupdate/wuident.cab for the client PC's
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