How to get Drive letter back

**Anilrgowda** · 08-Mar-2007, 09:32 PM

Question: Hi, I have a work station with win xp pro. I have been testing imaging software. Tested Acronis workstation v.10, then uninstalled it. Installed Symantec Backup Exec. System Recovery V.6.5 to test it. It would crash the os. Symantec support said a leftover driver from Acronis was the problem. The driver was “ Snapman.sys “. Found a forum post on Wilders security forum from an Acronis Monitor that had step by step directions for a full manual uninstall of Acronis software. Did that. Now Symantec BESR works, but, the Symantec interface does NOT see the C:\ drive. If you look in computer management / Disk Management the Disk 0 does not have a volume letter. It is blank next to the little computer icon. It should show (C:\) . The drive shows up in the Symantec interface as (*:\ ) . As a result of this Backup Exec. will only do full backups. It will not do incremental backups. How do I get the drive letter back in Disk Management? I have uninstalled and reinstalled Backup Exec 2 times and it makes no differents. I could just slit my wrists and be done with it.

Does anyone have an answer??

**Anilrgowda** · 08-Mar-2007, 09:32 PM

reformat/reinstall xp pro, install Backup Exec and see how it works.

This is a test machine isn't it? You don't want the remnants of a previous botched uninstall on it anyway.

08-Mar-2007, 09:32 PM	#1 (permalink)
Anilrgowda Administrator Posts: 18,695 Join Date: Jan 2006 Rep Power: 10 IM:	How to get Drive letter back Question: Hi, I have a work station with win xp pro. I have been testing imaging software. Tested Acronis workstation v.10, then uninstalled it. Installed Symantec Backup Exec. System Recovery V.6.5 to test it. It would crash the os. Symantec support said a leftover driver from Acronis was the problem. The driver was “ Snapman.sys “. Found a forum post on Wilders security forum from an Acronis Monitor that had step by step directions for a full manual uninstall of Acronis software. Did that. Now Symantec BESR works, but, the Symantec interface does NOT see the C:\ drive. If you look in computer management / Disk Management the Disk 0 does not have a volume letter. It is blank next to the little computer icon. It should show (C:\) . The drive shows up in the Symantec interface as (*:\ ) . As a result of this Backup Exec. will only do full backups. It will not do incremental backups. How do I get the drive letter back in Disk Management? I have uninstalled and reinstalled Backup Exec 2 times and it makes no differents. I could just slit my wrists and be done with it. Does anyone have an answer??

08-Mar-2007, 09:32 PM	#2 (permalink)
Anilrgowda Administrator Posts: 18,695 Join Date: Jan 2006 Rep Power: 10 IM:	Re: How to get Drive letter back reformat/reinstall xp pro, install Backup Exec and see how it works. This is a test machine isn't it? You don't want the remnants of a previous botched uninstall on it anyway.

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