Admin

upgraded the symantec antivirus on my managment server from 10 to 10.1, after that the managment server cannot see all the servers (clients) that were managed before? noting that some of the clients are in the same network as the managment server, and others on different network, so i need to know how i can manage them all and remote installation ???

Possible Solutions:

Solution 1:

This is the site where you can view all the issue you asking where there are links you can reference to enable you to solve the issue
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005033015282148?OpenDocument&src=ent_hot&dtype=corp&seg=ent&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=10.0&tpre=

References:
The following documents address the most common communication problems with Symantec Client Security 3.x and Symantec AntiVirus 10.x:
Go to above link in order to check the links for all the below issues...

* A computer running Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x shows "Disabled – time sync" in Symantec System Center.
* Duplicate server groups appear in the Symantec System Center when using Symantec AntiVirus 10.x with earlier versions
* Error: "An error occurred when trying to connect to topology service. Make sure it is properly installed." when opening Symantec System Center 10.x
* Error: "Can't communicate with the Server Group. Verify Network Connectivity and that machines are operating within the Group! If problem persists, try clearing the Server Group cache and re-discovering all Server Groups"
* Error: "Symantec AntiVirus communications layer failed to initialize. Remote manageability has been disabled. An error occurred while initializing SSL-based communication. Error code: 0x20000022."
* Error: "Symantec AntiVirus communications layer failed to initialize. Remote manageability has been disabled. An error occurred while initializing SSL-based communication. Error code: 0x20000081"
* Symantec AntiVirus managed clients do not appear in Symantec System Center
* Error: "Symantec AntiVirus could not collect all the log data from the selected computer(s) . . ." when viewing client logs in Symantec System Center
* Error: "Symantec AntiVirus could not communicate with ScanDlgs.dll, you may need to re-install the application."
* Error: "Symantec AntiVirus was unable to start a definition file download on the following clients..."
* NetWare server is "Disabled" in Symantec System Center after migrating to Symantec AntiVirus Corporate Edition 10.x
* NetWare server no longer appears in Symantec System Center after upgrading to Symantec AntiVirus Corporate Edition 10.0
* Status of new Symantec AntiVirus 10.x server is "Disabled" and server cannot communicate when added to an existing server group
* Symantec AntiVirus Corporate Edition 10.x server fails to update clients and Symantec System Center 10.x is slow to respond
* You cannot configure NetWare servers from the Symantec System Center after upgrading the NetWare Support Pack
* Communication problems with a parent server with more than one Network Interface Card

Ports used for communication in Symantec AntiVirus 10.x and Symantec Client Security 3.x
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2006052609181248?OpenDocument&src=ent_hot&dtype=corp&seg=ent&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=10.0&tpre=



Solution 2:

Enter this document ID 2005033015282148 into the search box at http://www.symantec.com/techsupp/enterprise/select_family.html it will return this solution.

Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x
Situation:
You use Symantec System Center and either Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x. The communication between clients and servers does not work correctly. You may see one of the following symptoms:

- Clients disappear from Symantec System Center
- Clients cannot be configured from Symantec System Center
- Clients do not receive automatic virus definition updates

I would look at this section "Make sure that the Symantec AntiVirus server and client communicate correctly" since you see most of your clients.