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Should a problem occur during the process of connecting your Wii console online, or if a downloaded update is not able to install, the Wii console may display a specific error code (5-digit number). These error codes can often help determine what caused the problem, and what can be done to resolve it.

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> Error Codes

• Try adjusting the transmission rate of your router. Lowering the rate to "1-2 mbp" from 4 or higher can ensure a more stable connection. Turning off any "Speed Booster" options may also help; these are often called Nitro, Turbo Boost, etc.
• Check your router's broadcast settings to find out if it is set to "G", "B", or "Mixed." Mixed typically works best, but try all three to see if it improves the network connection to the Wii console.
• Wireless routers typically have a range of channels from 1 to 11. Try changing your wireless router's channel to 1, 6, or 11, and try the connection again. (These three channels do not "overlap" with any of the other channels.)
• Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off. Wireless keyboards and mice may also cause interference.

If you are still receiving this error code, please call our Consumer Service helpline on 0870 6060 247.

If you are receiving the following error message:

An error has occured that cannot be resolved at this time. Please try again later.

...we ask that you call us on 0870 6060 247 to resolve this issue.


Specific Error Code Not Found - General Troubleshooting

• Check your router's broadcast settings to find out if it is set to "G", "B", or "Mixed." Mixed typically works best, but try all three to see if it improves the network connection to the Wii console.
• Wireless routers typically have a range of channels from 1 to 11. Try changing your wireless router's channel to 1 or 11, and try the connection again. (These two channels do not "overlap" with any of the other channels.)
• Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off. Wireless keyboards and mice may also cause interference.

WiiConnect24 Errors

If you are receiving the following error message:
There is a problem with the WiiConnect24 service. Please try again later
...we ask that you call us on 0870 6060 247 to resolve this issue.


Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please give us a call on 0870 6060 247.